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consumer protection act
Consumer Protection Act: Due Diligence – It’s Time
Published: 10 May 2011

Many organisations are currently reviewing their business models, customer contracts and customer relationship management procedures against the requirements of the recently enacted Consumer Protection Act (CPA). Below is a list of a few recommended action items for companies conducting such due diligence exercises:
1. Applying the definition of goods and services to the companies goods [...]

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Consumer Protection Act - 5 Straightforward Implications of The Consumer Protection Regulations
Published: 5 April 2011

The 1st of April 2011 saw the introduction of the Consumer Protection Act (CPA). This piece of legislation has been highly publicised with a significant drive being initiated by the Department of Trade and Industry, as well as the media, to ensuring consumers are educated in their rights. However, even with all the public interest [...]

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Consumer Protection Act - Prohibited Contracts and Terms
Published: 29 January 2011

The Consumer Protection Act aims to protect the rights of Consumers by ensuring that the environment in which they operate is fair, accessible and sustainable. It also endeavours to encourage responsible Consumer behaviour. The Act sets out certain fundamental consumer rights, as well as highlights how to protect those rights. An essential practical characteristic to [...]

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Consumer Protection Act - Automatic Renewal of Contracts
Published: 7 January 2011

The automatic-renewal clause within contracts in South Africa is fairly commonplace. This clause is often included in fixed-term contracts and refers to the instant renewal of one’s contract upon reaching its expiry date. This will occur unless proper cancellation is effected by the Consumer prior to expiry. This type of renewal has recently made headlines [...]

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