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Questions
What is a “Records Retention Schedule”?
Published: 2 May 2009

A Records Retention Schedule assists organisations identify and manage the records that document the operations of the organisation.
A Records Retention will provide information on how long a record must be retained, for legal, evidentiary and operationalĀ  purposes. A Records Retention Schedule also specifies when a record may be disposed of or destroyed. A proper Schedule [...]

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Why enter into a “Service Level Agreement?”
Published: 2 May 2009

Why enter into a Service Level Agreement?
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Setting, tracking and managing Service Levels is an important aspect of customer relations if you are a vendor and outsourcing management if you are a consumer of technology services. Service Levels should be negotiated up front as part of the outsourcing contract and consistently utilised as one of the [...]

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Why Register Your Trademark?
Published: 2 May 2009

Why Register Your Trademark?
Trademarks distinguish your goods and services from the same kind of goods and services supplied by others.
If your organisation has invested in the brand, identity, goodwill or reputation of your trademark (name, logo or slogan) you should consider registration of your trademark [...]

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How do I manage Electronic Communications at my Organisation?
Published: 24 April 2009

Electronic Communications Risks

For many companies, a large portion of business is conducted using emails, instant messaging, cell phones and other electronic communications. Whilst the ability of such tools to deliver efficiency is unmatched, risks attached to the use of electronic communications must be managed. Potential risks include:
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EXAMPLES

Employees abusing electronic communications for
personal use;
Employees [...]

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What is the definition of “personal information”?
Category: Questions
Published: 3 March 2009

Personal information means information about an identifiable individual, including but not limited to- information relating to the racem gender, sex, pregnancy, marital status, national, ethnic or social origin, colour, sexual orientation, age, physical or mental health, well-being, disability, religion, conscience, belief, culture, language and birth of the individual.

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