Many organisations are currently reviewing their business models, customer contracts and customer relationship management procedures against the requirements of the recently enacted Consumer Protection Act (CPA). Below is a list of a few recommended action items for companies conducting such due diligence exercises:
1. Applying the definition of goods and services to the companies goods [...]
The 1st of April 2011 saw the introduction of the Consumer Protection Act (CPA). This piece of legislation has been highly publicised with a significant drive being initiated by the Department of Trade and Industry, as well as the media, to ensuring consumers are educated in their rights. However, even with all the public interest [...]
The Protection of Personal Information Bill is legislation will change the way organisations collect, store and use personal information about their contacts and will effectively provide South Africa as a jurisdiction, parity with other countries that have implemented data protection legislation. A primary impact will be the propelling of South African organisations to permission based [...]
The Consumer Protection Act aims to protect the rights of Consumers by ensuring that the environment in which they operate is fair, accessible and sustainable. It also endeavours to encourage responsible Consumer behaviour. The Act sets out certain fundamental consumer rights, as well as highlights how to protect those rights. An essential practical characteristic to [...]
South African organisations have for some time inhabited a data protection law haven. Whilst the right to privacy is enshrined in the Constitution of South Africa, legislation that gives practical credence to such right and a Regulator to govern and administer corresponding data protection and privacy practices has been absent. That’s about to [...]