A Records Retention Schedule assists organisations identify and manage the records that document the operations of the organisation.
A Records Retention will provide information on how long a record must be retained, for legal, evidentiary and operational purposes. A Records Retention Schedule also specifies when a record may be disposed of or destroyed. A proper Schedule [...]
Why enter into a Service Level Agreement?
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Setting, tracking and managing Service Levels is an important aspect of customer relations if you are a vendor and outsourcing management if you are a consumer of technology services. Service Levels should be negotiated up front as part of the outsourcing contract and consistently utilised as one of the [...]
Electronic Communications Risks
For many companies, a large portion of business is conducted using emails, instant messaging, cell phones and other electronic communications. Whilst the ability of such tools to deliver efficiency is unmatched, risks attached to the use of electronic communications must be managed. Potential risks include:
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TOPIC
EXAMPLES
Employees abusing electronic communications for
personal use;
Employees [...]